Individuals and Interactions = Relationship (the Blah-Blah-Blah Manifesto)
TL;DR:Individuals and interactions is really just one word: relationships. Relationships are the root of any process improvement and any change. Before you induce change in a team or organization, build the relationship first. Don't do change on someone — do it with someone. Obvious, yet constantly forgotten.
The image
The other day, I got reminded of this image I made somewhere in 2011:
What did I mean by this? Let's see:
Aha! Relationships!
Relationships are the roots of any process improvement and any change.
Let's remember that. Before you decide to induce a change in a team, department, or organization — build relationships and bring the people along on the journey. This is also why reactive-to-creative leadership matters so much: you can't build real relationships from a place of fear.
Don't do change on someone, do it with someone.
It's so obvious and so often forgotten. And when it is forgotten, frameworks become the substitute for real agility — process replaces trust.
The talk
The entire historical video from Agile Tour Vilnius, 2011:
Sources:
References that helped to preserve the idea:
Alexey Krivitsky
Co-author of 10X ORG and co-creator of Org Topologies. Helps organizations rethink, redesign & rewire themselves for the AI era — from the codebase to the boardroom.

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